Refund policy
At Figderm, we want you to feel confident with every purchase.
If you change your mind after receiving your order, you may request a return within 7 days of delivery for a full refund, provided that the product is:
- Unopened and unused
- In its original packaging
- In the same condition as when received
To request a return, please contact us at official@figderm.com with your order information. Our team will guide you through the return process.
We believe in the quality of our formulas and want you to have enough time to experience your skincare journey.
If you have used Figderm consistently for 60 days and feel that your skin has not achieved the expected improvement, you may apply for our 60-Day Skin Improvement Guarantee Refund.
To submit a request, please provide:
- Proof of continuous use for 60 days
- Before-and-after photos showing your skin condition
- Your order information
Please send your request and supporting materials to:
Our team will review your application and assist you with the next steps.